The ability to understand the overall intent of and to choose from appropriate tools, equipment, and procedures for service delivery and problem-solving. tech

Skills sets associated with this competency include:

Technology Resources

Knowledge required:

  • Understanding of technology’s potential to create round-the-clock, self-service experiences for students interacting with campus administrative functions
  • Understanding of the availability, application, and trends associated with technology resources within the hardware and software industries
  • Understanding of institutional “appropriate use policies” for technological resources and associated applications
  • Understanding of the impact of technology resources’ appropriate use, or lack thereof, related to communication for personal or professional use
  • Understanding the current state of presentation technologies, the common uses of those technologies, and how they may benefit users of college union facilities
  • Understanding of how students best receive marketing and promotional communication and the role technology plays in delivering these messages
  • Understanding the role social networking technology plays in community building and student development

Skills and abilities required:

  • Ability to use technology for organization and communication (e.g., e-mail, calendaring)
  • Ability to use appropriate general and institutional etiquette and policies related to technology
  • Ability to create a basic document, spreadsheet, presentation
  • Ability to utilize Internet resources for research and professional development
  • Ability to utilize presentation technologies in meeting and conference facilities, including hardware and software
  • Ability to use technology to communicate promotional and marketing messages
  • Ability to discern and practice ethical behavior when using technology

Technology Application and Administration

Knowledge required:

  • Basic knowledge related to the administration of technology, including planning, budgeting, staffing, assessment, policies, and staff skills
  • Understanding of technology’s role in providing student services and developmental programming
  • Understanding of the impact of technology and social computing on student development, behavior, and decision making
  • Understanding of Americans with Disabilities Act compliance issues as they relate to access and universal design
  • Understanding of trends connected with the application of technology on college campuses
  • Understanding of appropriate applications of technology in programs and services as they relate to students’ needs and expectations.
  • Understanding of the availability and use of technology in customer service assessments (e.g., online surveys, wireless door counters, digital signage and imaging)
  • Understanding the use of technology in student programs (e.g., ticketing systems, card swipe attendance tracking and access systems, student organization database systems)
  • Understanding the risk and security challenges that come with the use of technology (e.g., policies and procedures when personal identity information is retained on hardware or in software systems, FERPA compliance, e-discovery policies, network firewall applications)
  • Understanding state and federal laws governing technology and its use
  • Understanding of the impact of technology in retail space management (e.g., data security protocols for payment card industry, point-of-sale systems, theft detection)

Skills and abilities required:

  • Ability to establish and maintain good communication and relationships with information technology staff
  • Ability to identity cost-effective and green media to promote programs and events
  • Ability to leverage student input about changing trends in their technological needs
  • Ability to identify individual staff needs and provide adequate support and resources for development
  • Ability to ensure that all technology applications comply with institutional design and Americans with Disabilities Act regulations
  • Ability to coordinate service contracts that incorporate preventative maintenance policies/ processes including possible penalties, response times, and service standards
  • Ability to access training and work with specific technical software programs directly related to position responsibilities (e.g., scheduling software for event services, program advising, graphic design and photo imaging software for marketing and public relations positions)
  • Ability to educate the community regarding the negative effects of technology abuse as it relates to privacy regulations, plagiarism, communication, time management, and productivity
  • Ability to explain and promote the appropriate use of technology to discourage piracy and copyright violations


Updated March 31, 2015